Refund policy

Returns & Refunds

Damaged, Defective, or Incorrect Items
Please check your order when it arrives. If your mat is damaged, defective, or not what you ordered, email us at hello@pawandco.us within 14 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund at no cost to you. You won't need to send the item back.

Lost Packages
If your order hasn't arrived within 4 weeks of purchase, contact us and we'll send a replacement or issue a full refund.

Change of Mind Returns
If you change your mind, you can request a return within 30 days of delivery. To be eligible, the mat must be unused, unwashed, and in its original condition and packaging.

To start a return, email hello@pawandco.us with your order number. Once your return is approved, we'll send you the return address and instructions. Return shipping costs are the customer's responsibility, and original shipping is non-refundable. Items sent back without an approved return request, or that arrive used or damaged, cannot be refunded.

Refunds
Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to process it.

Questions?
Email hello@pawandco.us and a real person on our team will help.